Returns & Exchanges
We want you to love your JLab gear, which is why we offer a 30-day satisfaction guarantee and a straightforward return process for all purchases made directly through our site. If you are not completely satisfied with your audio experience, we are here to help with a full refund or exchange.
Initiate Your Request
Visit our online return portal and enter your order number and email address to begin the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked.
Pack Your Gear
Securely place your JLab products, including all original packaging and accessories, into a shipping box.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing